Field Service Engineer

Field Service Engineers are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry. They will collaborate with customers to provide technical hardware instruction and assistance regarding installation, operation, and maintenance.

Requirements

• Comprehend customer requirements and make appropriate recommendations
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Manage all onsite installation, repair, maintenance and test tasks
• Document the functional and, sometimes, technical design of the system
• Maintain a working log detailed all required system updates, as well as the date of completion
• Coordinate and setup training classes and train end users on best practices, maintaining consistency across users.
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands