Payment Operations (New Grad 2026)

We are looking for a Payment Operations professional to join our team and help scale our payment operations function. As an early member of this growing team, you'll help develop robust internal processes and provide white-glove support for payment-related customer requests.

Requirements

• Design and implement systems to optimize, automate, and scale our operational workload
• Operate and continuously improve Column's end-to-end payment operations processes
• Manage the payment operations queue—triaging, investigating, and resolving both customer and external bank inquiries
• Develop and maintain key performance metrics and dashboards to track the health and efficiency of operations
• Partner with Engineering, Business, Compliance, Risk, and Customer teams to ensure consistent, accurate, and compliant resolution of issues
• Document processes, playbooks, and internal knowledge to enable onboarding and future scale
• Contribute to ongoing risk management by identifying operational risks and suggesting process or tooling improvements

Benefits

• Comprehensive health, dental, and vision plans
• Comprehensive family planning and fertility benefits
• Up to $2,000 monthly rent subsidy
• FSA and HSA account options
• 401k plan
• Flexible time-off policy
• 100% paid parental leave
• Up to $4,500 annual reimbursements for backup childcare
• Catered lunches and dinners
• Commuter benefits
• Regular team building events