Service Advisor
Colton RV INew York, United States
Posted September 24, 2025
Full Time
About the Company
Colton RV I is a family‑owned RV and marine dealership with four locations in Western New York and Pennsylvania, offering sales, parts, and repair services for recreational vehicles and marine equipment to a team of over 200 employees.
Job Description
Colton RV & Marine is seeking a customer-focused External Service Advisor to build relationships with RV and marine customers and manage service requests. This role involves coordination with Technicians, Parts Specialists, and Service/Sales Managers to ensure smooth service delivery and exceptional customer experiences. The ideal candidate will be a strong communicator and detail-oriented individual.
Requirements
- Act as the primary point of contact for customers, ensuring timely callbacks and follow-ups.
- Ensure all technician documentation is completed accurately and promptly.
- Input technician labor daily and track repairs to ensure service is delivered on time.
- Address customer concerns and complaints promptly, maintaining a positive relationship.
- Answer incoming customer calls and voicemails, actively listening to their needs.
Benefits
- Competitive pay
- Comprehensive benefits package (medical, dental, vision, 401(k))
- Professional development and training opportunities
- Yearly Profit-Sharing Bonus
- Training & Travel
- Employee Purchase Program
- Employee Borrow Program