Seasonal Customer Support Contractor (United States & Canada)

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind.

Requirements

• 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
• Able to connect deeply with customers, understand needs and communicate with Empathy
• Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc...)
• Independently prioritizes work to get back to customers efficiently
• Identifies opportunities to communicate proactively to engage with customers
• Able to support Customer Support needs daily with exceptional quality
• Seeks solutions for complex crypto problems, will not rest until there is a clear outcome.
• Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
• Customer First Mindset: Understands that our job is to help and enable our customers; positions all communications with that in mind.
• Knows that it is about “them” not “us”

Benefits

• Awesome benefits