CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind.
Requirements
- 3+ years of demonstrated excellence in providing customer service in chat, email and/or phone channels
- Able to connect deeply with customers, understand needs and communicate with Empathy
- Effortless navigates common customer service tools and systems (Zendesk, Pipedrive, Slack, Linear, etc...)
- Independently prioritizes work to get back to customers efficiently
- Identifies opportunities to communicate proactively to engage with customers
- Able to support Customer Support needs daily with exceptional quality
- Seeks solutions for complex crypto problems, will not rest until there is a clear outcome.
- Enjoys a hard problem, looks at unraveling a puzzle as an exciting opportunity.
- Customer First Mindset: Understands that our job is to help and enable our customers; positions all communications with that in mind.
- Knows that it is about “them” not “us”
Benefits