Customer Support Representative - South Africa

We’re seeking a Customer Support Representative responsible for supporting our ATM customers, maintaining compliance standards, and addressing technical issues with our various products.

Requirements

• Business fluent in Spanish and English
• High School Diploma or equivalent required
• Willingness to work a flexible schedule
• Minimum typing speed of 30 WPM
• Competent computer literacy
• Troubleshooting experience, Microsoft Office familiarity preferred
• Technical Acumen (iOS, Android, etc)
• Basic knowledge of cryptocurrency and blockchains
• Experience in a compliance heavy environment
• 1-2 years of previous contact center experience
• CRM Experience (Salesforce, Zendesk, Hubspot, etc.)
• Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc)

Benefits

• Competitive health, dental, and vision insurance plans through BlueCross BlueShield
• Generous retirement savings plan with company match up to 4%
• Performance based bonuses
• Paid time off