We are looking for a Lead Client Facing Analyst to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. The Lead Client Facing Analyst will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program.
Requirements
- 6+ years experience working in a client facing role
- Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
- Advanced Proficiency in Excel and PowerPoint.
- Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI;
- Proficiency with using SQL to extract insights from complex healthcare data sets
- Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
- Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
- Ethical Decision-Making: Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
- Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
- Bachelor’s degree
Benefits
- Fully remote opportunity with about 5% travel
- Medical, dental, vision, life, disability insurance, and Employee Assistance Program
- 401K retirement plan with company match; flexible spending and health savings account
- Up to 184 hours (23 days) of PTO per year + company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance
