Order Management Specialist
Cognex CorporationNoida, Uttar Pradesh, India
Posted January 2, 2026
Full Time
About the Company
Cognex Corporation designs, develops, manufactures and markets a wide range of image-based products, including many that use artificial intelligence to make decisions on what they see. Cognex products include machine vision systems, machine vision sensors, and barcode readers that are used in factories and distribution centers around the world. Cognex is the world's leader in the machine vision industry, having shipped more than 4 million image-based products, representing over $10 billion in cumulative revenue, since the company's founding in 1981. Headquartered in Natick, Massachusetts, USA, Cognex has offices and distributors located throughout the Americas, Europe and Asia. For details visit cognex.com.
Job Description
Order Management Specialist job involves entering sales orders, verifying pricing and availability, and providing customer support in a fast-paced environment.
Requirements
- Enter emails or faxed sales orders from end user customers into SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support
- Answer customer inquiries regarding order status, product availability, pricing, and lead times
- Troubleshoot customer issues
- Consistently review backlog to ensure compliance with company booking policy
- Complete self-training modules in Reliance (quality system) as needed
- Log customer complaints (CCAR's) in Reliance
- Create Zendesk tickets to request additional addresses or contacts be added to SAP