Breezeline is a dynamic, innovative company providing Internet, TV, and Voice service to the US markets. We are seeking a Manager, Field Operations to lead the delivery of outstanding customer care in all aspects of Field Operations activities.
Requirements
- Develops and implements business strategies across the Technical Operations organization
- Responsible for end-to-end network performance and service delivery
- Establishes and monitors key performance indicators for Technical Operations personnel
- Leads, directs, and motivates a team of management, exempt, and non-exempt employees
- Participates in hiring, training, and development of Technical Operations staff
- Coordinates preparation of capital and operation budget process
- Develops and maintains strategic partnerships with cross-functional organizations
Benefits
- Competitive salary
- Medical coverage
- Dental coverage
- Life Insurance
- Long and short-term disability insurance
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services
- Tuition Reimbursement
- Headspace Membership
- Opportunities for LinkedIn Learning subscriptions