Manager, Field Operations

Breezeline is a dynamic, innovative company providing Internet, TV, and Voice service to the US markets. We are seeking a Manager, Field Operations to lead the delivery of outstanding customer care in all aspects of Field Operations activities.

Requirements

• Develops and implements business strategies across the Technical Operations organization
• Responsible for end-to-end network performance and service delivery
• Establishes and monitors key performance indicators for Technical Operations personnel
• Leads, directs, and motivates a team of management, exempt, and non-exempt employees
• Participates in hiring, training, and development of Technical Operations staff
• Coordinates preparation of capital and operation budget process
• Develops and maintains strategic partnerships with cross-functional organizations

Benefits

• Competitive salary
• Medical coverage
• Dental coverage
• Life Insurance
• Long and short-term disability insurance
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions