Threat Analyst, (Philippines Remote)

The Threat Analyst is responsible for actively monitoring and processing phishing threats reported to customers. The role involves initial assessment of suspicious emails, threat analysis, and communication with customers.

Requirements

• Monitor Triage systems for new customer reported suspicious emails
• Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign
• Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member
• Assist Sr. Threat Analysts during investigations
• Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution
• Assist in production of monthly customer reports
• Maintain adequacy of skills by attending approved conferences, training, and other related events
• Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting
• Response to customer requests submitted via ticketing systems and other communication channels