Senior Customer Success Operations Manager
CloudinaryColorado, United States
Posted September 24, 2025
Full Time
About the Company
Cloudinary is a leading digital asset management platform that empowers companies to deliver high-quality visual experiences online. With over 60 billion assets under management and serving more than 10,000 customers worldwide, Cloudinary offers comprehensive solutions for image and video transformation, optimization, and delivery. Its cloud-based technology, including AI and generative capabilities, enables businesses to enhance user satisfaction, boost engagement, and accelerate time-to-market, making it a cornerstone for brands seeking to maximize their digital media potential.
Job Description
Cloudinary is seeking a Senior Customer Success Operations Manager to join their Global Customer Success Operations & Insights team. This role focuses on building, delivering, and optimizing systems and processes to power the global customer success organisation. The successful candidate will be hands-on and a collaborator, taking ownership of projects and driving efficiency across teams. They should be tech-savvy and passionate about solving complex problems.
Requirements
- Work as part of the CS Operations team to own the end-to-end delivery of CS Ops projects.
- Jointly manage and run the CS Ops service desk, triaging requests and resolving issues.
- Support and optimise key CS tools: Zendesk, Vitally, Intercom, Rocketlane, Zapier, Jira and Salesforce.
- Partner closely with CS leadership to translate business requirements into scalable processes.
- Develop and maintain reporting to support data-driven decisions.
- Act as a trusted partner and advisor to colleagues.
- Champion operational excellence and identify automation opportunities.
