IT Operation Specialist I

We are looking for an IT Operations Specialist I (P2) to join our Global Virtual Service Desk team. As a critical member of our team, you will be responsible for delivering Tier 1 technical support through virtual channels to employees worldwide. You will be assigned to our Afternoon Shift schedule and will work a variable shift schedule, including nights, evenings, or weekends.

Requirements

• 1-2 years of demonstrated IT Service Desk or helpdesk experience in a high-volume, corporate environment, with a focus on remote/virtual support.
• Expert-level troubleshooting skills across a range of common technology stacks, including Windows and macOS operating systems, mobile platforms, and Microsoft/Google productivity suites.
• Proven ability to utilize remote desktop tools and diagnostic software to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a professional, culturally sensitive, and empathetic demeanor for supporting a global, diverse user base.
• Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) matching
• Generous paid time off
• Cloudflare-provided laptops and other work equipment
• Reimbursement for professional certifications and training