Head of Technical Support and AI Integration
Clerk ChatSan Francisco, California, United States
Posted August 25, 2025
180000 - 210000 USD year
Full Time
About the Company
Clerk Chat is a growing company in the messaging application space, building a conversational messaging application that integrates AI and telecom infrastructure.
Job Description
Join Clerk Chat, a growing company in the messaging application space, as Head of Technical Support and AI Integration. This is a foundational leadership role that will drive the evolution of the support function and leverage AI and automation to deliver exceptional customer outcomes.
Requirements
- 10+ years in technical support, platform operations, or support engineering
- 2+ years managing teams
- Experience at an early-stage (Seed/Series A) company
- Familiarity with AI-driven workflows
- Hands-on experience with support analytics and tooling
- Experience working with Engineering and Product teams
- Strong leadership and communication skills
- Experience building and optimizing support processes
Benefits
- Competitive compensation and equity packages
- Health, dental, and vision insurance
- Flexible vacation time (Unlimited PTO)
- 401k with 4% match
