Operations Specialist

CLEAResult is looking for an Operations Specialist to join their team. The successful candidate will manage program data, conduct analysis, and perform client and internal reporting. The role requires 3-6 years of experience in data management and customer service, and proficiency in Excel. The target compensation is $50,000.00, with a range of $48,800.00 - $66,300.00.

Requirements

• Manage program data and conduct analysis
• Assist Program Manager with Program utility braiding and other program metrics
• Perform client and internal reporting and communications with exceptional attention to accuracy and professionalism
• Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers
• Enter, track and report on customer data using a variety of tools
• Communicate with customers regarding Program eligibility via email and phone
• Participate in team and/or client meetings to provide updates and address action items, identify and escalate issues or areas of concern
• Be responsive and sensitive to customers’ needs, and document each contact with the customer and any referring agency
• Ensure adherence to internal and system protocols to use CLEAResult systems, documents, and tools, especially concerning confidential customer financial data
• Ensure the Program Manager and other stakeholders remain informed of the status of projects
• Have a track record of displaying excellent judgment and independent decision-making for matters concerning project execution, data storage, and data organization

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program
• Employee Assistance Program
• Access to on-demand training courses