Customer Success Manager, Enterprise

Join our mission to provide governments with exceptional experiences so they can do the same for their communities! As a Customer Success Manager at Clariti, you will be the primary advocate and trusted advisor for a portfolio of customers, accountable for driving meaningful business outcomes and ensuring long-term retention and growth.

Requirements

• 3+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management
• Familiarity with managing retention and growth quotas, with a focus on driving customer satisfaction and account health
• Experience managing 2-4 strategic customer accounts, with an emphasis on maintaining strong relationships and ensuring customer success
• Ability to drive customer adoption and retention with technical products, including identifying customer needs and coordinating with internal teams for solutions
• Proficient in sales discovery methodologies, with a basic understanding of conducting ROI discussions and articulating value propositions
• Exposure to enterprise solution sales, collaborating with account executives or sales teams to support the development of sales opportunities
• Experience in developing and executing customer success plans that align with customer goals and business objectives

Benefits

• Competitive compensation package
• Well-deserved time off
• Benefits to keep you and your family healthy
• Comprehensive benefits package
• Additional variable bonus