Senior Manager, Customer Support - Local Government

We make software that helps deliver critical services for citizens all around the world, and we're looking for a Senior Manager, Customer Support to shape the future of customer support for our Local Government customers across Australia.

Requirements

• Demonstrated experience managing customer support operations in a complex, customer‐facing environment
• Proven capability in leading through leaders as a 2‐Up manager
• Strong understanding of ITIL‐aligned service management practices
• Ability to analyse service performance data and design improvements
• Skilled at building relationships and influencing cross‐functional teams
• Experienced in managing escalations and communicating with senior/executive stakeholders
• A proactive coach and mentor who creates clear capability pathways and fosters a culture of accountability and customer‐first thinking

Benefits

• Flexible Work
• Days of Difference leave (volunteer leave)
• Inclusive, safe, and welcoming environment
• Opportunities for growth and development