Quality Analyst
CitiGurgaon, Haryana, India
Posted December 19, 2025
Full Time
About the Company
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Job Description
The Quality Analyst 2 is a developing professional role that involves monitoring, assessing, analyzing and/or evaluating processes and data, identifying policy gaps, and formulating policies.
Requirements
- Reviews performance over time and calculates/analyzes performance trends.
- Partners with business and/or training to identify performance issues; independently develops performance improvement tools.
- Recommends specific action steps to improve quality.
- Analyzes processes, identifies gaps and formulates policies that have limited but direct impact on the business.
- Provides judgments and recommendations to management based on quality reviews.
- Ensures work output is consistent and achieves the required quality standard by maintaining attention to detail and adherence to organisational processes