We are seeking a skilled Mid-Level Salesforce Admin to join our dynamic team and contribute to the optimization and enhancement of our Salesforce Service Cloud applications in a diverse, international environment.
Requirements
- Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes.
- Utilize Salesforce Flow Builder to automate processes and enhance service delivery.
- Create and maintain reports and dashboards to monitor service performance and identify areas for improvement.
- Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs.
- Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices.
- Provide support and training to end-users to enhance their understanding of Service Cloud functionalities.
- Stay updated on Salesforce releases and new features to leverage them for continuous improvement.
Benefits
- Health and dental insurance
- Meal and food allowance
- Childcare assistance
- Extended paternity leave
- Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
- Profit Sharing and Results Participation (PLR)
- Life insurance
- Continuous learning platform (CI&T University)
- Discount club
- Free online platform dedicated to physical, mental, and overall well-being
- Pregnancy and responsible parenting course
- Partnerships with online learning platforms
- Language learning platform
