Children's Wisconsin is seeking a Patient Financial Service Representative I to answer inbound telephone calls, troubleshoot and problem solve patient and family billing issues, and provide exemplary service to patients and families. The ideal candidate will have 1+ year of experience in insurance, collections, or customer service experience, preferably in a healthcare setting.
Requirements
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
- 1+ years related experience in insurance, collections, or customer service experience preferably in a healthcare setting. Required
- Knowledge of claims processing and computerized systems desirable
- Interpersonal skills necessary to efficiently respond to questions from patients and families regarding hospital financial policies, outside agencies’ programs and physician offices to help resolve patient financial issues
- Ability to hold composure and poise in escalated situations
- Strong multi-tasking, organizational and time management skills
- Ability to verbally communicate effectively in a professional manner to families, physicians and outside agencies
- Ability to work as part of a team, demonstrating collaboration and flexibility
- Must have knowledge of all revenue cycle operations and processes
- Must be able to read and interpret insurance explanation of benefits to accurately process work and resolve problems
Benefits
- Full Remote Work Opportunity!
- Equal opportunity / affirmative action employer
- Committed to creating a diverse and inclusive environment for all employees
