Manager, Membership Growth and Retention

We’re changing lives every day. For both our patients and our team members. We’re rapidly expanding and we need great people to join our team. The Manager, Patient Benefits is a key role within the organization, responsible for managing the Patient Continuity Needs Advocates (PCNA) in their respective divisions.

Requirements

• PCNA Support: Supports center leader’s direct management of the PCNA’s, ensuring efficient workflow and productivity.
• Training and Development: Provides guidance, coaching, and training to PCNA members to enhance their performance and ensure adherence to established protocols and best practices.
• Communication and Collaboration: Serves as the primary point of contact for identifying and reporting any barriers or challenges faced by the PCNA to divisional and regional leaders.
• Medicaid Policy Updates: Stays up to date with changes in Medicaid policies, regulations, and guidelines that impact the PCNA's operations.
• Coaching and Driving Productivity: Monitors and assesses the performance of PCNAs in their division daily, ensuring adherence to quality standards, productivity targets, and regulatory requirements.
• Building Partnerships: Collaborates with the Department of Health and other relevant agencies to establish and nurture relationships aimed at improving benefit application outcomes.
• Application Support: Prepares and submits applications if a PCNA in-market is on leave or PTO for an extended amount of time to ensure there are no missed renewals and/or Medicaid applications for new and existing patients.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance