Front Desk Supervisor

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

Requirements

• Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless.
• Greets and welcomes patients and families into the Center.
• Serve as first point of contact and resolution for patient issues/concerns/disputes.
• Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur.
• Reviews ENS notifications and ensures patients receive follow up from their Care Team.
• Examines medical release forms for accuracy and PCP sign off prior to release of medical records.
• Authorized to adjust patient charts with regard to co-payments.
• Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.
• Prints Patient Check-in Board for billing.
• Reviews phone messages to ensure proper and timely routing and follow-up.
• Troubleshoots Dashboard, phone, and computer issues.
• Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.
• Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
• Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
• Assists with Patient Education and Exercise Class activities as needed.
• Distributes insurance verification list.
• Reviews next day transportation list and confirm times.
• Collects, sorts and distributes mail.
• Sets up conference rooms for weekly PCP meetings.
• Performs other duties as assigned and modified at manager’s discretion.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan