Incident Support Manager
Chartis Consulting CorporationWashington, District of Columbia, United States
Posted October 15, 2025
Full Time
About the Company
Chartis Consulting Corporation, operating as Chartis Federal, is a premier systems engineering and integration firm that delivers mission‑critical IT and communications solutions to law enforcement, homeland security, and defense agencies across the United States and worldwide.
Job Description
Chartis Federal is seeking an Incident Support Manager to oversee and coordinate network incident response and restoration efforts. This role focuses on minimizing impact on business operations, ensuring effective management, communication, and resolution of incidents across the enterprise, and supporting continuous improvement. The position involves leading teams, communicating with stakeholders, and ensuring adherence to established processes.
Requirements
- Oversee and coordinate network infrastructure and services
- Manage incident remediation activities
- Serve as contract POC for major incidents
- Review incident records and provide recommendations
- Coordinate with technical and operations teams
- Generate incident management metrics
- Ensure adherence to established process
Benefits
- Comprehensive health insurance (medical, dental, vision)
- Retirement plans with company contributions
- Professional development opportunities
- A dynamic and collaborative work environment
