Customer Support Officer

Chapa Financial Technologies S.C. is hiring a Customer Support Officer to build and maintain strong relationships with customers, direct them to helpful resources, respond to inquiries, and provide feedback. This role involves updating customer records and recommending improvements to enhance the customer experience.

Requirements

• Excellent communication and problem-solving skills
• Proactive attitude and attention to detail
• Ability to work effectively in a fast-paced team environment
• Proficiency in two or more local languages (a plus)
• Tech-savviness and familiarity with fintech platforms
• Previous experience in customer support or related field

Benefits

• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus
• free lunch