Manager, Customer Support
Centric SoftwareFrance, France
Posted October 1, 2025
Full Time
About the Company
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Job Description
The Manager, Customer Support will drive operational excellence within our EMEA customer support organisation, focusing on day-to-day management of customers and the support team to provide customer satisfaction, enable business growth and decision making.
Requirements
- Bachelor's degree in relevant field
- 5+ years of experience in customer support operations, process improvement, or a related role, preferably within a global SaaS or PLM environment
- Proven ability to document, standardize, and enforce operational processes across a distributed team
- Hands-on experience with Jira Service Desk, Confluence, and customer support ticketing systems
- Fluent French language
Benefits
- Competitive salary
- Benefits
