Service Manager (Trucking Industry)

Affinity Truck Center is seeking a Service Manager to lead and manage their service department, driving profitability through efficient staffing, excellent customer retention, cost controls, and adherence to service record maintenance. The manager will oversee all aspects of the department, from hiring and training to monitoring performance and ensuring customer satisfaction.

Requirements

• Forecasting goals and objectives for the department
• Hiring, training, and motivating service staff
• Approving vacation and sick requests
• Managing budgets
• Maintaining reports and systems
• Directing and scheduling employees
• Developing and implementing marketing plans
• Ensuring compliance with regulations
• Providing customer service
• Maintaining work areas
• Ensuring staff security
• Coordinating with factory representatives
• Handling customer complaints
• Providing estimates and maintaining follow-ups with customers

Benefits

• Competitive wage
• Benefits package