Customer Experience
Central GroupThailand
Posted January 7, 2026
Full Time
About the Company
Central Group is a leading retail and service conglomerate in Thailand, with diverse investments spanning property development, hospitality, food & beverage, and luxury retail. The company focuses on delivering high-quality products and services to establish itself as the market leader in each segment. With over 220,000 employees across domestic and international branches, Central Group offers extensive career opportunities for talented individuals looking to join a dynamic family of businesses.
Job Description
Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively.
Requirements
- Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
- Schedule shifts for customer service staffs to ensure appropriate worktime
- Control overall operations and make statistic report of service use to submit to relevant functions
- Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
- Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
- Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
- Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers