Quality Assurance Analyst

Centerfield is a digital marketing company seeking a Quality Assurance Analyst to ensure quality and compliance guidelines are met on all calls taken from agents. The QA will also update agents, supervisors, and other departments with client policies and procedures.

Requirements

• Previous experience in Quality Assurance and contact center experience mandatory
• Excellent written and verbal communication skills
• Naturally curious and passionate with an entrepreneurial spirit
• Customer centric attitude
• Collaborative mindset
• Loves to learn and has the ability to be coached and mentored
• Ability to work in a fast-paced environment
• Desire to meet and exceed measurable performance goals
• Highly self-driven sense of motivation
• Strong time management and organizational skills
• Tech savvy (intermediate computer skills)