Senior Customer Support Engineer

We're Celonis, the global leader in Process Mining technology, and we're looking for a Senior Customer Support Engineer to join our team in Bangalore, India. As a key member of our 2nd Level Support Team, you will provide technical support to our global customers and partners, and be involved in current topics in a customer value-focused and cloud-based technology environment.

Requirements

• Bachelor of Computer Science or related degree
• Minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements
• ITIL, ITIL v3 Foundation Certification, any additional ITIL certification is seen as a plus
• Proven experience in administration of heterogeneous Linux/Unix systems and deep knowledge in SAML, SSO, LDAP, JKS
• Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
• Experience with database systems (SAP HANA, Oracle, MS SQL Server)
• Senior customer communication and handling skills
• Strong customer value and service-oriented mindset

Benefits

• Investment in your personal growth and skill development
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future