Field Application Scientist - PA/NJ

We’re a well-funded start-up offering a unique opportunity to build, be part of an exciting start-up, and be surrounded by good humans who are super capable, humble, and down-to-earth. The Field Application Scientist will play a fundamental role in helping customers and collaborators solve problems, get the most out of our instrument outputs and workflow, and accumulate positive experiences with us.

Requirements

• Train customers/collaborators on instrument usage and data analysis, and support designing and conducting experiments to maximize their value with the Cellanome platform.
• Manage and support early installations; understand customer/collaborator goals, set appropriate product and performance expectations, and identify expansion opportunities.
• Influence application product requirements and integrate support needs into the requirements for new commercial products, evaluate usability and serviceability, manage the development and execution of support strategies for new products.
• Deliver presentations, workshops, demonstrations, and seminars to external audiences at conferences and workshops.
• Travel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.
• Build a close relationship with your sales partners to identify and promote Cellanome solutions.
• Acquire knowledge of what excellent service and support looks like and cultivate an eagerness to help establish and build out this support function at Cellanome.

Benefits

• Competitive salary
• Generous stock options
• Great individual and family health plans
• 401(k)
• Flexibility to balance work and life