IT Service Manager 1

Provide governance over IT Service Delivery and service level management. Liaise with stakeholders to understand problems and opportunities and recommend solutions to enable the achievement of organizational goals.

Requirements

• Monitor, track and report on SLA and KPI performance of the various service delivery teams for management reviews.
• Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management.
• Conduct periodic business review meetings with service provider to drive performance achievements.
• Work with service partners/providers, internal and external, on continuous improvement initiatives to achieve better service outcome.
• Participate and assists in ITSM processes to augment the service management teams in various capacities as may be called upon.