IT Specialist I- End User Computing

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Requirements

• Prioritize and facilitate support issues as needed.
• Act as a ‘site advocate’ to facilitate the resolution of issues.
• Develop key relationships with IT SMEs, leadership, user base, and monitors user experience.
• Drive the adoption of new technologies to support business needs.
• Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.