Manager, Customer Success

Welcome to the future of cloud networking and security! As a Manager of Customer Success for AMER, you will be responsible for ensuring customer health and success across the region.

Requirements

• Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space.
• Experience in running a renewal and upsell business, ideally with quota ownership.
• Strong business acumen with the ability to independently identify and manage complex opportunities
• Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner
• Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition
• Demonstrated ability to structure and price complex renewal and upsell opportunities
• Experience in building strong relationships with executive-level stakeholders
• Proven ability to coach and mentor team members
• Strong problem-solving skills with the ability to own complex issues through to resolution

Benefits

• health/vision/dental insurance
• 401(k)
• stock options
• Health Savings/Flexible Spending Accounts
• flexible time-off
• paid parental leave
• disability benefits