Senior Manager, eCommerce Product - Booked Guest - SFCC

Princess Cruises is seeking a Senior Manager, eCommerce Product - Booked Guest to lead the development and optimization of their digital experience for booked guests across the website and app. This role focuses on enhancing the post-booking journey through itinerary management, personalized guest interactions, and integrating Salesforce Commerce Cloud. The ideal candidate will have deep expertise in product management, digital commerce, and SFCC.

Requirements

• Lead SFCC Product Strategy for Booked Guest Experience.
• Define and execute the product roadmap for the booked guest digital experience, leveraging Salesforce Commerce Cloud capabilities.
• Collaborate with engineering and architecture teams to implement scalable, secure, and high-performing solutions.
• Lead integrations with third-party tools and internal systems.
• Use data-driven insights to improve the user experience, increase conversion of pre-cruise purchases, and reduce call center volume.
• Champion A/B testing, personalization strategies, and continuous UX improvements.
• Strong strategic and analytical thinking.
• Understanding of statistical analysis and experimental design.
• Experience in the travel, hospitality, or retail industries is highly desirable.

Benefits

• Health Benefits
• Employee Stock Purchase Plan
• Training & Professional Development
• Rewards & Incentives