Technical Onboarding Specialist (EHR)
CareersCape Town, Western Cape, South Africa
Posted December 23, 2025
Full Time
About the Company
EyeCarePro is a growth engine behind North America's leading optometric practices, delivering technology-enabled services and proprietary systems to help eye care practices operate efficiently and grow sustainably.
Job Description
EyeCarePro is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices.
Requirements
- 2–5 years of experience supporting or administering EHR systems
- Experience in healthcare, health technology, or clinical environments preferred
- Prior experience in a client-facing technical support role is a plus
- Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices
- Strong understanding of EHR permissions and user roles, scheduling workflows, patient and appointment records
- Ability to troubleshoot access issues, workflow breakdowns, and data inconsistencies
- Familiarity with integrations, APIs, or healthcare data exchange concepts is preferred
