Operations Specialist

Care.com is seeking an Operations Specialist to provide client support, account management, and general administrative functions. This role involves ensuring client onboarding, addressing compliance issues, and maintaining high quality of service. The successful candidate will be a detail-oriented team player comfortable in a fast-paced environment, capable of handling multiple projects, and possessing strong communication skills.

Requirements

• Strong desire to quickly become proficient in the payroll and tax regulations governing household employment.
• Goal-oriented, must have proven ability to meet and/or exceed case closure quotas.
• Strong communication skills, both written and verbal.
• Ability to prioritize to ensure daily/weekly deadlines are met.
• Agile and adaptable, with the ability to quickly master changes in both internal procedures and labor law.
• Proven ability to handle multiple time-sensitive projects under competing deadlines.

Benefits

• health insurance
• life, and disability insurance
• 401K employer matching program
• paid holidays
• paid time off (PTO)