Customer Success Manager

Customer Success Manager role at Caravelo, a fast-growing SaaS company revolutionizing airline subscriptions and travel commerce, responsible for customer lifecycle management, growth and expansion, customer advocacy and relationship building, and issue management and continuous improvement.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Client Relations in a B2B SaaS environment
• Strong business acumen and ability to communicate and consult at a management level
• Experience in managing customer lifecycles, driving adoption, and influencing retention
• Data-driven mindset - comfortable analyzing metrics and translating insights into action plans
• Proven ability to identify expansion opportunities (upsell & cross-sell) and collaborate with Sales & Marketing teams
• Exceptional relationship-building skills, with a proactive and consultative approach
• Comfortable working cross-functionally with internal teams like Product, Sales, Marketing, and Support
• Strong problem-solving abilities, able to handle escalations and maintain trust with customers
• Excellent written and verbal communication skills, in English and Spanish

Benefits

• Competitive Salary
• Career Growth
• Awesome Culture
• Exciting Travel-Tech Projects
• Coverflex Card
• Tech Tools Budget