Collections Officer
Capital on TapCardiff, Wales, United Kingdom
Posted October 20, 2025
27000 - 35000 GBP year
Full Time
About the Company
Capital on Tap is a leading fintech provider offering an all-in-one small business credit card and spend management platform. Launched in 2012, the company focuses on simplifying business funding and spending for over 200,000 customers, with cashback rates of up to 1.5% and credit limits extending up to $50,000 in the US. Recognized by Forbes and the Financial Times as one of Europe's fastest-growing businesses, Capital on Tap streamlines the application process, saving business owners time and money.
Job Description
Capital on Tap is a fintech company focused on helping small business owners. They offer an all-in-one business credit card and spend management platform, and are seeking a Collections Officer to manage customer financial arrears through negotiation, analysis, and compliance. The role involves direct customer interaction and ensuring adherence to relevant regulations.
Requirements
- At least 1 years collections experience within financial services
- Strong communication skills (verbal and written)
- Experience managing challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
- Diversity & Inclusion
Benefits
- Salary range £27,000 - £35,000
- Private Healthcare
- Worldwide Travel Insurance
- Anniversary Rewards
- Salary Sacrifice Pension Scheme
- Enhanced Parental Leave
- Cycle to Work Scheme
- Season Ticket Loan
- Learning and Wellbeing Budget
- Dog Friendly Offices
