Complaints Manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Requirements

• Proven experience managing a complaints or client-resolution team in a regulated financial environment.
• Demonstrated ability to handle complex, high-risk, and sensitive client cases.
• Strong operational management background with experience in coaching, quality oversight, and performance monitoring.
• Deep understanding of regulatory complaint-handling obligations across multiple jurisdictions.
• Strong knowledge of internal governance, audit practices, and record keeping standards.
• Excellent investigative, analytical, and decision-making abilities.
• Exceptional attention to detail, accuracy, and written communication.
• Ability to interpret regulatory guidance and convert it into practical team instructions.
• Client-centric mindset with a strong sense of ownership and accountability.

Benefits

• Competitive Salary
• Work-Life Harmony
• Annual Performance Bonus
• Generous Time Off
• Employee Referral Program
• Comprehensive Health & Pension Benefits
• Workation Wonderland
• Volunteer Days