Contact Centre Solution Designer
CapcoToronto, Ontario, Canada
Posted October 17, 2025
Full Time
About the Company
Capco, a Wipro company, is a global technology and management consultancy specializing in digital transformation for financial services. With expertise in banking, capital markets, wealth management, insurance, and energy, Capco offers end-to-end data-driven solutions and fast-paced digital initiatives. Known for its Innovation Labs and inclusive 'Be Yourself At Work' culture, Capco combines innovative thinking with deep industry knowledge to drive client success.
Job Description
Capco is seeking a Senior Contact Centre Solution Designer to lead the design and implementation of a Real-Time Agent Assist capability for a Tier 1 financial services client. This role involves end-to-end solution design, collaboration with vendors, and ensuring alignment with the client's technology strategy. The ideal candidate is a technically brilliant and client-focused professional passionate about disruptive innovation.
Requirements
- Proven experience in Contact Centre solution design.
- Strong background in voice and digital channel technologies.
- Ability to collaborate effectively with vendors and internal stakeholders.
- Experience delivering in enterprise environments.
- Excellent communication and documentation skills.
Benefits
- Health, life, and disability insurance
- Retirement Savings Plan
- Virtual Health Care
- Employee & Family Assistance Program
- Parental Leave
- Wellness Support
- Business Coach