Customer Support Representative

We are looking for a Customer Support Representative to provide ongoing support and resources to ensure customers see ultimate success across our products and services. The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction.

Requirements

• Provides technical support to customers via phone, chat, email, and other channels
• Educating teachers and administrators on how to use products
• Create and update cases with customer inquiries via CRM systems
• Troubleshoot application and access issues for customers as needed
• Explaining reports and usage within programs to customers
• Report defects and feature requests to development team
• Continually improves technical knowledge and service skills
• Works closely with internal teams to ensure great customer experience