Field Services Engineer - 911 Specialist - Onsite in Denver, CO

The Field Services Engineer provides 9-1-1, NG9-1-1, or E9-1-1 technical support to customers via email, phone, in person, or other methods. The role involves traveling to customer sites as needed and requires independent judgment to resolve issues.

Requirements

• Provides 9-1-1, NG9-1-1, or E9-1-1 technical assistance and support for customer queries and issues
• Keeps upper management and team members informed of customer issues and concerns
• Creates cases in ticketing system for proper reporting and billing purposes
• Responds to customer requests based upon stated SLA's
• Completes proper documentation required by the department, including scheduled reports
• Responds on-site to customer locations, as directed or required to resolve issues and/or based upon stated SLA's
• Works with professional services team to support growing client base
• Maintains all existing certifications, and achieves all certifications as required
• Participates in scheduled departmental meetings
• Maintains company issued equipment
• Complies with all ConvergeOne Policies and Procedures

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
• HSA with + Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance
• Legal/ID Theft Plans
• TeleHealth Options
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off