Customer Success Manager- SMB
Burq, Inc.United States
Posted August 14, 2025
Full Time
About the Company
Burq is the leading delivery management platform for some of the largest and fastest-growing companies. Delivery has become the backbone for businesses from retail to restaurants and florists to pharmacists, each of which generates billions of dollars in revenue from delivery alone. Yet, when modern businesses think about offering delivery, they worry it’s complicated to set up, costly to maintain, and inefficient to manage. Not with Burq. Burq gives businesses a delivery infrastructure that’s theirs to own: their branding, their workflows, and their choice of drivers from a vast pool of delivery providers. We're Growing Fast! 🚀 Come Be a Part of Our Journey!
Job Description
Burq is seeking a Customer Success Manager specializing in SMBs to help their growing customer base thrive with their platform. This role involves managing a large portfolio of accounts, driving adoption and retention, resolving escalations, and providing training & support. The position thrives in a fast-paced startup environment and requires a proactive problem-solver with strong communication and relationship-building skills.
Requirements
- Manage a large book of SMB accounts
- Drive customer retention and reduce churn
- Handle customer escalations effectively
- Provide training and enablement
- Track account health metrics
- Develop account success plans
Benefits
- Fully Remote
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Educational Reimbursement
