Automotive Parts Technical Support Representative

BD Diesel Performance is seeking a highly accountable Technical Support Representative to provide world-class sales support to customers and contribute to product improvement. The role involves troubleshooting automotive issues, assisting customers with parts selection, and providing detailed technical expertise. BD Diesel prides itself on a supportive and collaborative work environment.

Requirements

• Maintain a high level of product and service knowledge
• Assist customers with automotive related sales questions
• Work with the Sales Team and Engineering Team
• Provide customers with in-depth information regarding equipment & parts for sale
• Support the sales team where required
• Resolve customer complaints in person, via telephone or email
• Work to resolve customer complaints
• Support the sales team where required

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance