Application Production Support Analyst II
Brown Brothers HarrimanJersey City, New Jersey, United States
Posted July 29, 2025
90000 - 130000 USD year
Full Time
About the Company
Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. Founded in 1818, we have a 200-year track record helping clients innovate and navigate complex financial markets. As a private partnership, we are uniquely built to put clients first and create success that lasts. Our 6,000 employees across BBH’s 18 offices serve clients through two focused business lines: Investor Services – offering innovative operating model solutions and asset servicing in 90 markets; and Capital Partners – offering multi-family office services, investment management, private equity, corporate advisory, and banking. Please visit bbh.com to learn more and meet our team. -- This material is provided for informational purposes only and does not constitute legal, tax or investment advice and is not intended as an offer to sell or a solicitation to buy securities or investment products. Although certain information has been obtained from sources believed to be reliable, we do not guarantee its accuracy, completeness or fairness. This material does not comprise an offer of services. Any third party website links are for your convenience only and are not an endorsement or recommendation by Brown Brothers Harriman ("BBH") of the websites or products/services offered. Any reference to tax matters is not intended to be used, and may not be used, for purposes of avoiding penalties under the U.S. Internal Revenue Code or for promotion, marketing or recommendation to third parties. Unauthorized use or distribution without the prior written permission of BBH is prohibited. This content is approved for distribution in member states of the EEA by Brown Brothers Harriman Investor Services Limited, authorized and regulated by the Financial Conduct Authority (FCA). BBH is a service mark of Brown Brothers Harriman & Co., registered in the United States and other countries. © Brown Brothers Harriman & Co. 2025. All rights reserved.
Job Description
The Application Production Support Analyst II will lead, execute, and assist with application production support activities, serving as an escalation point and reference for new team members. The role involves incident management, systems health and performance monitoring, problem management, event/crisis management, break fix, maintenance, and implementation support.
Requirements
- BA/BS Degree in Computer Science or Business degree with related work experience.
- 5-7+ years of Financial Services industry experience (Preferably Application Support)
- Excellent Communication Skills
- Strong analytical and logical thinking skills
- Proficiency in Microsoft Office applications
- Self-starter/motivated
- Proven ability to operate independently
- Ability to multi task in a fast paced environment
- Attention to detail
- Experience writing technical specifications, preferably at a financial services company (not mandatory but a plus)
- ITIL Foundation Certification (not mandatory but a plus)
- Experience in using Industry tools like ServiceNow for tracking Incidents and Problems (not mandatory but a plus)
Benefits
- Base salary, discretionary bonuses, and profit-sharing
- Long-term savings, healthcare, and income protection
- Professional development opportunities and time off
