BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Southern California market for water and wastewater engineering and consulting services. As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations.
Requirements
- Develop and expand relationships with clients
- Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization
- Lead, manage, and facilitate the Client Service Team (CST)
- Develop, maintain, and communicate the client’s strategic vision and business case to the CST and BC business leaders
- Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize
- Exhibit professional acumen while providing direct project oversight and engagement
- Responsible for developing and driving sales and business goals for the California Water and Wastewater market
- Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations
- Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews
- Understand and apply knowledge of market trends and drivers
- Serve as project manager or senior technical resource for key clients
- Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints
- Utilize internal systems for communication, tracking, and collaboration on projects and opportunities
- Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication
- Meet identified performance metrics, including annual sales goals, project budgets, and schedules
- Leverage resources, experience, and skills of the firm to support client goals
- Participate in professional societies, fostering connections for BC and technical professionals in support of client goals
- Serve as a mentor to mid-level and rising professional staff
Benefits
- Medical
- Dental
- Vision
- Short and long-term disability
- Life insurance
- Employee assistance program
- Paid time off
- Parental leave
- Paid holidays
- 401(k) retirement savings plan with employer match
- Performance-based bonus eligibility
- Employee referral bonuses
- Tuition reimbursement
- Pet insurance
- Long-term care insurance
