Mid-Market Customer Success Manager
Brisk TeachingUnited States
Posted January 21, 2026
Full Time
About the Company
Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale.
Job Description
We are seeking a dynamic and motivated Mid-Market Customer Success Manager to join our team. In this role, you will be the trusted advisor and advocate for our school partners, ensuring they successfully adopt and leverage Brisk Teaching’s solutions to improve classroom outcomes.
Requirements
- 3+ years of experience in customer success, account management, or related roles
- Experience utilizing a Customer Success Platform (Gainsight, Planhat, ChurnZero, etc) to support customers is preferred
- Strong interpersonal and communication skills, with a passion for building relationships
- Exceptional negotiation skills to secure renewals and identify upsell opportunities
- A track record of driving user engagement and retention in a SaaS or tech environment
- Experience working with schools, teachers, or educators is highly desirable
- Excellent problem-solving skills and a proactive, solutions-oriented approach
- Ability to manage multiple priorities and projects in a fast-paced, dynamic environment
- Familiarity with tools like Google Workspace, CRM systems, and virtual meeting platforms
- A passion for improving education and making a positive impact in the lives of teachers and students
