Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. We are seeking a determined Market Operations Supervisor who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
Requirements
- Plans, implements, and manages the activities of the install and service techs
- Ensures familiarity and training in product installation and service skills
- Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets
- Works with market manager to meet company KPI's
- Conducts meetings on a daily/weekly basis
- Communicates current installation and service policies, procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising
- Works closely with sales team to help develop low installation costs and recommend proper and varied applications of systems
- Serves as the primary contact for market installation and service techs and help provide input and feedback related to any Installation or Service issues
- Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention
- Develops and maintains installation and service technician team through recruiting, hiring, training, and coaching techniques
- Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results
Benefits
- Competitive Salary with productivity bonuses
- Medical, Dental, Vision
- 401(k) with Employer Match
- Paid Time Off & Paid Holidays
- HSA/FSA
- Life & AD&D Insurance
- Disability Coverage
- Maternity/Parental Leave
- Mental & Physical Health Benefits
- Employee Resource Groups
- Volunteer Hours
- Discounted Equipment & Monitoring
- Employee Referral Program
- Continuing Education
