Team Lead Customer Experience - German Speaker
BrevoBerlin, Germany • Georgia, United States
Posted October 16, 2025
Full Time
About the Company
Brevo, formerly Sendinblue, is a leading CRM suite offering comprehensive tools for email marketing, automation, SMS, chat, and more. With a unified platform, Brevo empowers businesses to cultivate long-term customer relationships globally, ensuring compliance with GDPR regulations and supporting over 500,000 customers across 180 countries. The company's diverse team of 700+ employees in eight international offices is committed to sustainability and innovation, making Brevo a standout player in the digital marketing industry.
Job Description
Brevo is seeking a Team Lead Customer Experience to join their growing team in Berlin. This role will focus on leading and supporting a diverse group of Customer Experience Representatives and Specialists, enhancing processes, and ensuring outstanding customer experiences. Brevo is a rapidly scaling CRM company with a mission to build lasting customer relationships.
Requirements
- Prior experience in a management role
- At least 2+ years of experience in a Customer Experience position
- Fluent in English
- Excellent team-building and team-management skills
- Customer-focused and analytical
- Enthusiastic team player
- Good understanding of digital marketing
Benefits
- Free fruits & drinks & Snacks
- Pizza Wednesdays
- Monthly breakfasts
- Wellbeing activities
- Sports Club
- Public Transportation subsidies
- Workspace support
