Container Flow Analyst, Monterrey MX

CHEP helps move more goods to more people, in more places than any other organization on earth. We're looking for a Container Flow Analyst to join our team and help change how goods get to market and contribute to global sustainability.

Requirements

• Lead the resolution of complex and critical customer inquiries
• Collaborate with internal stakeholders to troubleshoot and resolve customer issues
• Monitor customer account performance and identify discrepancies, trends, and opportunities for process optimization
• Maintain accurate customer records and service-related data within CRM systems
• Support customer engagement initiatives and foster a positive customer experience
• Proactively manage high-priority issues related to service delivery and order fulfilment
• Contribute to continuous improvement efforts by identifying areas for operational enhancements

Benefits

• Hybrid Work Model
• Opportunity to work with a diverse and driven team
• Chance to maximize work-life balance and flexibility