Brainlab is revolutionizing digital medical technology with software for radiosurgery and surgical navigation. As a Biomedical Engineer (Clinical Specialist), you will provide on-site consulting and guidance to physicians and OR personnel, managing and maintaining install base, and analyzing and resolving product issues.
Requirements
- Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel
- Manage and maintain install base
- Analyze and resolve product issues for Brainlab systems
- Utilize engineering expertise to contribute to the quality improvement process
- Provide clinical case coverage & support for Complex Cases and Go Live launches
- Manage the process of driving customer utilization
- Act as escalation point for clinical regional issues
- Direct and assist Radiology staff in performing necessary scans prior to surgery
- Educate/train physicians and hospital personnel on the use of Image Guided Surgery (IGS) products and services
- Develop and conduct training programs for hospital staff
- Act as primary customer liaison
- Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
- Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects
- Attend meetings and trade shows to demonstrate and promote IGS products and services
- Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
- Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings
- Maintain Salesforce documentation of all working hours
- Attend IGS Continuing Education annually and maintain annual product certification competency
Benefits
- Competitive compensation package
- Medical, dental, life, LTD, STD benefits
- Matching 401k benefits