Staff/Senior Staff Customer Success Manager
Boston DynamicsWaltham, Massachusetts, United States
Posted December 12, 2025
99954.86 - 181175.2 USD year
Full Time
About the Company
Boston Dynamics builds advanced mobile manipulation robots with remarkable mobility, dexterity perception and agility. We use sensor-based controls and computation to unlock the potential of complex mechanisms. Our world-class development teams develop prototypes for wild new concepts, do build-test-build engineering and field testing and transform successful designs into robot products. Our goal is to change your idea of what robots can do.
Job Description
We are seeking a highly motivated, self-starting, and customer-focused Customer Success Manager to join our growing team.
Requirements
- Serve as the ongoing relationship lead for strategic accounts
- Maintain ongoing post-sale engagement to ensure satisfaction and retention
- Lead regular client meetings, Quarterly Business Reviews and issue-resolution discussions
- Conduct onsite visits with customers to build relationships and better understand their robotics applications
- Build and maintain strong relationships with customer stakeholders
- Collaborate with Sales to identify upsell opportunities and support strategic account planning
- Build strong cross-functional partnerships to support product feedback loops, service innovation, and continuous improvement
- Analyze client performance data and service trends to identify improvement areas and advocate for process and product improvements
- Contribute to the design and rollout of the broader Customer Success organization
- Serve as an escalation point for client issues and partner with internal teams to develop resolution strategies
Benefits
- Generous Paid Time Off
- 401(k)
- Paid time off
- Annual bonus structure
